Customer Experience & Revenue Representative (B2B)

Role summary:
Drive revenue growth and long-term client value by delivering an outstanding B2B customer experience across the entire lifecycle.

Responsibilities:
• Manage customer interactions across the lifecycle
• Identify upsell and expansion opportunities
• Drive retention and customer satisfaction
• Optimize customer touchpoints and experience
• Manage CRM and track performance

Requirements:
• 3+ years of experience in customer-facing roles
• Proven ability to close deals over the phone
• CRM management experience
• Strong commercial and marketing mindset